FAQ
SOLDAYPET love these furbabies as much as you do. Dedicated to providing the interesting and loving pet supplies and giving 100% love to your beloved pets.
Products
Are sisal cat scratching mats suitable for cats of all ages?
Sisal cat scratching mats are versatile and can be enjoyed by cats of all ages. Best of all, our cat mat scratcher can be taped in any position you want. You can adjust the height to suit your cat's preference, keeping kittens, adult cats, and senior cats comfortable and engaged.
Why is sisal a better material than cardboard for a cat scratcher?
Sisal is a highly durable material made from the fibers of the agave plant. It can withstand vigorous scratching and lasts much longer than cardboard, which tends to fray and wear out quickly.
Why does the scratching mat come with a smell?
Like many new products, a scratching mat might have a "new" smell when first unpacked. This is often due to the materials and processes used in its creation.
Don't worry! Unpack the scratching mat and let it sit in a well-ventilated area for a few days. This can help any odors dissipate naturally.
Are the scratcher and the food mat safe and non-toxic for my pet and the environment?
Yes, the materials we use to make the scratcher and mat are free from harsh chemicals and toxins, making it safe for your cat and the environment. We believe in using sustainable and eco-friendly materials that are biodegradable and recyclable, ensuring that our cat scratcher has a minimal impact on the environment.
Order Questions
Where do I find my order number?
Your order number starts with “SP” and is on the packing slip or email order confirmation. Or, LOG IN to your account to view you order details.
If you do not have an account, CREATE AN ACCOUNT with the email address you used with your order
Still need help? Click here to contact us.
What is the status of my order?
Please find your order confirmation email or text to check the status of your order by clicking the link provided.
If you still have any questions or concerns about the status of your order, please contact our friendly Soldaypet Crew by emailing info@soldaypet.com!
How do I cancel my order?
Order can be canceled before the product is shipped out. If the order is canceled you will get a full refund. Please note that we are not able to cancel shipped-out items as they have already been picked up by our courier partners and cannot be intercepted anymore.
Shipping and Return Problems
What's your process & shipping time?
It'll take us 1-5 business day to process the order.
The shipping time is usually between 5 and 15 business days depending on your location.
How to track my order?
Please check our order tracking page for more guidance or simply get help from our customer service team.
Why my tracking number is not updating?
If no tracking status update, don't worry. Since the order status always takes 24 to 48 hours to be uploaded online, you could check again later.
Do you ship to P.O. boxes, APO/FPO addresses?
No – at this time we are unable to ship to P.O boxes, APO/FPO addresses. We currently only ship to physical home or commmercial address.
Cancellations & Returns?
We support cancellation of orders until the item has been shipped.
We are confident that you will love our products. However, if you are unsatisfied for any reason, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. And you are responsible for the return shipping costs.
To learn more, click here to view our Return & Refund Policy.